Are there organizations using a similar decision-maker approach today?

Nordstrom gives decision-making power to their sales people on the front lines. They have the power to accept returns and do whatever is best for the customer in the moment without always having to escalate decisions up to management. In a few GE plants, line workers can shut down the assembly line without approval from their boss. Even the U.S. Military is starting to decentralize and push down decision-making. In a recent Fast Company interview, General Stanley McChrystal said, “Instead of decisions being made by people who were more senior—the assumption that senior meant wiser—we found that the wisest decisions were usually made by those closest to the problem.”